Board Thread:Questions and Answers/@comment-24577221-20141016181049/@comment-24577221-20141103024206

I wrote to their support guy:

Seriously?

This has nothing to do with graphics software/hardware. I am boggled that you'd suggest it, especially given my analysis of the problem.

I'd already described the bug in extreme detail, including the nature of the coding error that caused it.

Try to reproduce the bug.

If you can't, please pass the problem along to someone else.

And followed up with:

I will point out that I have observed exactly the same behaviour on three different machines: a desktop running Windows XP, a laptop running Windows 7, and a desktop running Windows 8.

The problem is in your code. It has nothing to do with the computer's software or hardware. And it's in version 1.3.0 of the MSM game as well.

He replied:

I totally understand if you'd rather not run Dr. Felix at the moment. The reason I suggested that as a next step isn't because I thought that the error was with your graphics software (I'm sure it's with the programming of the game), but when we investigate these random bugs, getting a look at exactly what kinds of graphics setups are running into them, helps us figure out what is causing the error. Sorry for that confusion. That said, I'd love to be able to send that Dr. Felix information along for you, in case it'll help us and the developers find a solution to the error. I hope that all makes sense Joel, and thanks again for your patience. If you're still not interested in running that program, just let me know, and I'll see what we can try in that case, but otherwise, getting that 'drfelixresults.zip' file would be a great next step. I'll be awaiting your reply!

Can anyone make any sense of his comments? I'm utterly failing.

Let me turn it around. Has anyone seen the Mini-Mine timer count down to 0:00:00 recently and not had it roll over to 49710:06:28:15 ?