Board Thread:Questions and Answers/@comment-26903355-20151117222751/@comment-27147517-20151214190422

I have a Fire HDX 8.9 (4th gen) that came out last Nov. It is telling me that it is also incompatible for this latest update. There is no way a device that just came out last year is old, out-of-date, and incompatible. I've tried everything but taking my Fire back to factory settings. Got the same response from Amazon too. It's a year old device with software up to date and all other apps are updating without a problem so it's not a setting or device issue but a BBB problem. I actually had another app with seasonal content update the day before the MSM update came out and it updated without a problem. I sent a support request to BBB over the weekend. When and/or if BBB gets back to me, I'll let you know what they say.