Board Thread:Questions and Answers/@comment-24577221-20141016181049/@comment-24145588-20141103183013

BunsenH wrote: I've been "discussing" the bug with one of the BFG developers. Just a minor correction here, Bunsen. MSM is developed by Big Blue Bubble, not Big Fish (which you know, but I'm clarifying for any onlookers); Big Fish just publishes it, same way Amazon publishes it for the Kindle, Apple for the iPad, etc. So you won't be reaching any developers at BFG. Best you'll probably get is their Tier 2 support. Not sure if you've reached there yet.

If they're like most customer-facing software shops, the Tier 1 folks' job description is probably much more customer-service oriented than technical (although of course some Tier 1 people can be pretty good in that respect, too), so depending on that person's technical skill level, they may or may not be able to help you. From what you're describing, I agree, it should be easy to repro, and using the Dr.Felix diagnostic tool seems...immaterial. But if the person you're working with is going from a "standard procedure" script, that's likely to be part of it.

If a Tier 1 support person exhausts their own abilities, they should at some point escalate you to Tier 2.

If it's determined that there is an actual bug (and from your description, it sounds like there is), then Big Fish would need to forward it to BBB for resolution.

As for your final question -- I think I saw that issue occur at some point in the dim past, but haven't actually watched the countdown clock on a Mini-Mine in ages. I certainly expect that since we're using the same version of the game, we'd see the same issues.