Thread:Belthazar451/@comment-24251876-20140411111203/@comment-24577221-20140411150412

Are you playing on the Windows version or one of the mobile-app versions?

If it's the Windows version... it might be worth double-checking that you've logged in to Windows using the same Windows ID/account as usual. If you have restored files after the crash, see if you can make sure that the game's files haven't been messed with. Instructions for finding them are here. I've done some experimenting, and it's clear that there are a few crucial files that record your game ID on your computer; everything else is stored on the Big Fish server. The crucial files are stored in a location that depends on your Windows account ID, so if you log in to Windows with a different ID, when you start the game, it can't find the files, so creates a new game ID and starts you over from scratch.