Board Thread:General Discussion/@comment-27342311-20151204111519

Help please.

On Wednesday night the game wouldn't load on my Iphone after being fine all day, did the usual turn phone on and off still nothing, so left it overnight, still couldn't access it on Thursday morning, then noted the app update, this went through fine, but still no joy with the loading, and only get as far as "Preparing Game Data". I can see the load bar at the side and this only gets to about half way before it stops - both on wifi and 4g.

Emailed support, they said check it is accessing the game center app, I assume by getting the welcome banner pop up that this is fine, emailed them back but the automated response suggests am now at the back of the queue again.

Left it loading for about 20 minutes this morning, still no further progress.

Currently at level 20, don't want to risk anything which may lose my progress and missing playing the game, so any suggestion would be greatly appreciated.

Thanks 