Thread:BunsenH/@comment-27197907-20170505015701/@comment-24577221-20170521013607

If you still have the problem, all I can suggest is that you contact BBB's customer support. Or, if you're playing the game with an account linked to an iPhone/iPad, Google Play, E-mail address, etc., you could try uninstalling and re-installing the game. Don't do this if you're playing "anonymously".

When the Paradise Castle was first released, the game crashed as soon as it tried to load the new castle's image, because BBB missed sending the new image out in the game update. (And, from a software-developer point of view, they were really sloppy about crash-proofing their code.)  Even worse, they released that update on a Friday afternoon, and the crashing problem didn't appear until the developers had gone home for the weekend. A long weekend, if I recall correctly. Nobody who had upgraded their castle to the new version was able to play at all for several days.