Board Thread:General Discussion/@comment-26475443-20150607232538/@comment-12740090-20150610160423

@GreenEyes11 Hey there, I'm part of the Big Blue Bubble support team and wanted to reach out to you to offer some help. You will definitely need to contact us to get this problem resolved, you can do this by navigating to http://www.mysingingmonsters.com/faq/ and scrolling to the bottom of the page.

That said we can definitely kickstart your case a bit for you. :)

When you email us make sure to include your account's BBB ID and if possible send us a list of the monsters that are causing you problems and which island they are each on. Giving us the species and monstername should help us find them a little faster. Once I've got that basic info my first step will be to see if I can place them myself and see if they'll stick around for ya. Please also include anydetails you may have as to how you interacted with these monsters before they started giving you trouble. An example action could be, placing them in the hotel on their home island without removing them from Gold island. We're just looking for little odd actions here that might indicate a bug or technical issue with the game. :)

P.S: Sorry for the wall of text.