Board Thread:Questions and Answers/@comment-25258217-20140804162503/@comment-24577221-20140804180600

Chris Almeida wrote: We just started playing the game this week and one of our devices (Android) is no longer able to connect to the server. He's been trying for the last 2 hours without luck.

Is this common? And is there anything we can do to fix it without losing data?

The other device (iOS) works without issues.

Thanks in advance for any info/help on the subject. I've had it happen with my Windows game from time to time. It seems to go away if I restart the game. It might be necessary to reboot the machine to reenable the connection to the server.

I'd be very surprised if it affected your progress in the game. If you've linked your game to an E-mail account, Facebook ID, or some other external identity, I can't think of anything that would mess up your progress; that information is stored on the server, so as long as you can identify yourself to the server, you should be fine. If your game is "anonymous" and linked to files on your device, you should still be fine as long as nothing messes around with those files. (A thing which can mess up those files, at least on a Windows device, is to log out of one Windows ID and log in with another.  That's because the game files are stored in locations which depend on the current login ID.  I don't know if Android devices behave that way.)