Thread:BunsenH/@comment-37135468-20190124153741/@comment-24577221-20190125030544

FireBreathingPotbelly wrote: Ok. Good idea. Quite a long time ago, I did all of the customer support for a small company. I figured that if multiple people were asking the same question, then we weren't explaining things well enough, or making it easy enough for people to figure things out. So it was worth my spending a bit of time to come up with a really good explanation, and making sure that it was clear and easy to find. With a good explanation on file, all I had to do was copy/paste it when I answered a customer, or point them towards where it was on our website. In the long run, it saved me time and work, and made the customers happy too.

(Of course, there are some people who won't WON'T WON'T even try to follow a good set of instructions.  There isn't much one can do about those people.)

When it comes to wiki stuff, there are a lot of things I can't control, things that are at a "deeper" level than the wiki text itself. And a lot of Wikia's documentation could be a lot clearer; it often assumes that one already has a lot of background. There are a lot of things that I can't figure out how to do. When people have trouble with that kind of thing, all I can do is to tell them how to get in touch with Wikia staff,