Board Thread:Questions and Answers/@comment-27795789-20160224204136

I'm still pretty new to MSM (level 25), but this has happened twice now. I've contacted BBB both times, but am getting a canned response that doesn't help. I've gone through all the recommended troubleshooting steps multiple times and yet it's stopped working again. The only thing left is to reinstall, but I'm paranoid about whether all my data will accurately repopulate, even though I've "bound" my account. Should I place the new hatchings first, even though I'll lose the offered diamonds for FB posting? I am playing on a kindle fire, just fyi. Any advice/encouragement out there? Thanks a lot. 